홈 > Term: first contact resolution rate
first contact resolution rate
The percentage of questions that are answered, requests that are fulfilled, and transactions that are processed and completed at the initial point of contact.
- 품사: noun
- 분야/도메인: 의료관리
- 카테고리: 일반 사항
- Company: Blue Cross Blue Shield
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작성자
- Jessehe
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(V.I.P) 32013 포인트 - 40.13% positive feedback
